Opportunity – Lanka Talents https://lt-wp-2022-la.3cs.website We give wings to your dreams Thu, 11 May 2023 11:17:38 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://lt-wp-2022-la.3cs.website/wp-content/uploads/2020/02/cropped-Kanishka_Lanka-Talents_Design-logo-for-Lanka-Talents-logo-Lanka-Talents_V_Final-55x55.png Opportunity – Lanka Talents https://lt-wp-2022-la.3cs.website 32 32 5 Key Management Skills for Business Leaders https://lt-wp-2022-la.3cs.website/5-key-management-skills-for-business-leaders/ https://lt-wp-2022-la.3cs.website/5-key-management-skills-for-business-leaders/#respond Mon, 12 Jul 2021 06:35:29 +0000 https://www.lankatalents.lk/?p=14478 Regardless of the industry in which they work, there are certain universal characteristics that help make a great leader. Some are lucky enough to come by them naturally, but others must put in the effort to develop them. The first step towards that is recognizing what they are and evaluating yourself to see where you […]

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Regardless of the industry in which they work, there are certain universal characteristics that help make a great leader. Some are lucky enough to come by them naturally, but others must put in the effort to develop them. The first step towards that is recognizing what they are and evaluating yourself to see where you are strong or weak with them.

Customer Service

It really doesn’t matter if you run a bait shop or are a manager at USANA health sciences. At some point, your product or service has an end-user, which makes them your customer. That means that as a manager, you must provide them with outstanding customer service.

 

If your customer is dissatisfied due to a delivery error, defective unit, or anything and everything in between, the buck stops with you. Just as a manager in a retail store or restaurant must serve as both a human complaint box and a master-problem solver, you must be able to empathize with your client’s issues and arrive at a satisfying resolution that helps you keep their business without drastically affecting your bottom line.

Listening

Beyond fielding customer complaints, you must also be an excellent listener to effectively manage your staff. Your employees will have legitimate concerns, complaints, and suggestions from time to time, and you need to hear them out and provide guidance. In many cases, a member of your team may just need to vent or receive reassurance that they know what they are doing.

The only way to develop good listening habits is to practice. Let people speak to you without interrupting. Take in what they are saying, as opposed to just waiting for your turn to talk. Maintain eye-contact and provide proper feedback with your body language by nodding to show understanding. When the person is done speaking, ask them what, in a perfect world, they would like you to do to help them.

Decision-Making

Great leaders are known for staying cool under pressure. This means that developing strong, confident decision-making skills is imperative. You may have half a dozen different scenarios flying at you at the same time, some requiring near-instant resolution. You must be able to make the right (or at least a good) call at a moment’s notice.

The best way to develop this trait is to take a second to reset when you begin the process. Take a deep breath and avoid an urge to have a knee-jerk reaction. Ask relevant questions and

consider the likely ramifications. If you find yourself with multiple courses of action that seem equal, commit to one, knowing that you will likely be happy with the outcome regardless.

Delegation

Many great leaders seem to be effortlessly doing their job, or maybe not doing much of anything at all. This is because they’ve mastered the skill of delegation. Delegation involves empowering and assisting a subordinate to complete a task for which you are ultimately responsible. This can be hard for control freaks who want to do everything themselves.

While it may be noble to want to take on all your company’s problems, the sooner you realize that this is not only impractical but also impossible, the better off you will be. Delegators instill accountability with their employees. Managers who refuse to delegate risk burn-out and higher chances of errors.

Public Relations

Even if your business has a marketing or public relations firm on retainer, there may come times where, as the leader, you are expected to appear or answer questions as the face of the company. In these situations, you must have enough PR training to know how to answer or redirect difficult questions. At the very least, invest in some public speaking courses, and understand why it is critical to never speculate at a news conference.

Leadership is incredibly challenging and stressful. Mastering these skills will make your life as a business leader easier both by making you better at your job, but also by instilling greater confidence in the people who answer to you.

Source – CHANTAL BECHERVAISE 

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Things You Need to Think About When You Start to Expand Your Business https://lt-wp-2022-la.3cs.website/things-you-need-to-think-about-when-you-start-to-expand-your-business/ https://lt-wp-2022-la.3cs.website/things-you-need-to-think-about-when-you-start-to-expand-your-business/#respond Mon, 31 May 2021 04:43:02 +0000 https://www.lankatalents.lk/?p=13899 When you’ve reached a point in your business where you can begin to expand and scale up, you’ll face a series of new and exciting challenges. While it’s a lot of work, expanding your business can be massively rewarding in both personal and financial ways. Here are four things you need to think about as […]

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When you’ve reached a point in your business where you can begin to expand and scale up, you’ll face a series of new and exciting challenges. While it’s a lot of work, expanding your business can be massively rewarding in both personal and financial ways. Here are four things you need to think about as your business expands to ensure the process is as smooth as possible.

Hire the Right Number of New Employees

If you’re expanding a business for the first time, it can be challenging to figure out how many new staff members to add. Bringing on too many people will increase your costs and lower your productivity, while trying to spread too much work among too few employees will cause burnout, resentment and high turnover rates. Sit down and figure out exactly what each new employee will need to do for your business to reach your goals. If you’re unsure, start by bringing in only a few extra employees, then scale up as needed.

Build Your Tech and Communication Infrastructure With Your Business

When you’re expanding, it’s tempting to focus only on staff, real estate and equipment. The truth, though, is that there are pieces of basic technological infrastructure that will need to scale up alongside your business. Buying new computers, installing more servers, lining up business phone installation services and supplying employees with secure mobile devices to use in the field are all part of your company’s expansion. If you don’t already have a comprehensive in-house IT staff or a good managed services provider, the beginning of your expansion is a great time to get one lined up.

Outsource Some of Your Less Essential Tasks

As you scale your business, it’s often helpful to outsource some of the tasks that aren’t central to the delivery of your products or services. Functions like accounting, marketing and website management are usually best outsourced to experienced professionals. Once you no longer have to attend to these things in-house, you’ll have more resources freed up to focus on your core mission.

Be Ambitious, But Patient

During a phase of business expansion, it’s important to set big goals that will keep you and your team motivated. With that said, you’re also going to encounter some roadblocks that will seem frustrating in the moment. Remain patient and keep working to reach the primary goal, and you’ll be able to move past these obstacles with relative ease.

By keeping these four things in mind, you’ll be able to scale your business up quickly and sensibly. Whether this is the first expansion of a relatively new business or a move to take an established business to new heights, these tips will help you navigate the highs and lows of scaling up.

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8 Ways to Give Feedback Effectively https://lt-wp-2022-la.3cs.website/8-ways-to-give-feedback-effectively/ https://lt-wp-2022-la.3cs.website/8-ways-to-give-feedback-effectively/#respond Mon, 03 May 2021 04:20:01 +0000 https://www.lankatalents.lk/?p=13263 All of us, at one point in time, have received feedback that made a significant difference in our behavior or outlook on life.  But what is the difference between feedback that causes change and feedback that goes unnoticed?  Effectively giving feedback is a disruptor – it makes us think differently about our behavior.  Most times, […]

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All of us, at one point in time, have received feedback that made a significant difference in our behavior or outlook on life.  But what is the difference between feedback that causes change and feedback that goes unnoticed?  Effectively giving feedback is a disruptor – it makes us think differently about our behavior.  Most times, we have gained something from feedback even if it was painful to hear at first. Some of your experiences with feedback may have even changed the direction of your career.

Receiving feedback is tough, but giving feedback makes most of us even more uncomfortable.  This article will help you learn how to give feedback effectively – in a way that encourages positive change and minimizes discomfort.

 Which Would You Prefer? (Select One)

  • Tell your boss that she needs to be less of a micromanager?
  • Tell a coworker that his jokes are offensive?
  • Tell your direct report at work that they have a “noticeable aroma?”
  • Get a root canal?

Did you choose the root canal? Giving feedback is hard for most people. As a manager, it can be difficult to call out poor performance with a direct report. And our survey data shows that most managers even struggle to recognize employees for good performance on a regular basis.

Why is Giving Feedback So Hard?

There are several reasons why giving feedback can go wrong. A common problem is that we mistakenly assume poor intent, known as the Fundamental Attribution Error in social psychology. This is when we attribute a mistake to someone’s attitude or disposition. For example, “Craig didn’t get his project done because he is lazy.”

There could be several reasons for Craig’s delay. But if we begin the conversation with an assumption that he is lazy, the feedback will be tainted and probably make Craig defensive.  Instead, effective feedback givers assume people have a good reason, and they work with them to overcome the obstacles.  They assume people are doing the best, but they know there is always room for improvement.

Fallout from the Fundamental Attribution Error is also compounded when we think in binary terms (black and white, right and wrong). This bias also increases when we are under pressure and do not take time to pause and think about the most productive way to interact. By starting with a conclusion (Craig is lazy), we look for evidence to support our assumption instead of trying to gain more understanding and create the best outcome.

Role of a Feedback Giver

Think of your role in giving feedback as a motivator and a guide. People are more receptive of your feedback when they feel like you are standing by their side and describing a better way forward. You want to create a safe space to have a conversation where the person receiving feedback does not feel attacked and values your advice. Remember that you are trying to reach a better outcome and not just vent your frustrations. This is not necessarily about you. It is about influencing someone to act or change for their benefit.

Reaffirming and Redirection Feedback

We normally talk about feedback as either being positive or negative. I prefer to describe giving feedback as reaffirming or redirecting. Reaffirming feedback recognizes good behaviors and outcomes. We want to acknowledge and reinforce the positive behaviors and contributions that people make so they will be more committed to doing the same.

Redirecting feedback describes the intent to nudge the person in a better direction. Think of how spacecraft reach their destination. Rocket systems are designed to continually provide redirecting feedback to spacecraft to keep them from veering off course.

8 Best Practices for Giving Feedback

Here are eight ideas that will make giving both redirecting and reaffirming feedback easier and create better outcomes:

  1. Do it Quickly: The sooner you can provide feedback after the event the better. Waiting a week or even a day can dilute the message and make it harder to remember the experience. Also, people appreciate hearing about something soon after it happens.
  2. Do it Privately: Find a safe private space where you can talk. No one likes to get redirecting feedback in front of their peers and the others in the room probably do not want to hear it either.
  3. Meet Face-to-Face: If possible, try to talk in person. Video or voice calls also work but it can be harder to read faces and check emotions. If you need to communicate in text format, describe the issue and schedule a time to talk.
  4. Give the Context: Describe specifically and factually what you observed.  Try not to rely on the opinions or observations of others. Focus on the behavior (missed deadline) rather than a character trait (laziness).  Do not say things like, “You really blew it with the customer.”  Instead, say, “You were late in meeting the client’s deadline, and you rushed to fix the problem, which created confusion for the client.”
  5. Express Good Intentions: This can be hard to express if you are disappointed in the person’s behavior. Determine why giving this feedback is in their best interest. Share that you are trying to help them succeed.
  6. Share Your Perspective, but Do Not Pass Judgment: This is the subjective part. You observed a behavior that had an impact. Share how that behavior impacted you, your team, or the organization. But stop there! Don’t add a value judgment to your feedback.  Let the receiver process the impact.
  7. Ask for Their Perspective: Ask about the behavior and listen. Ask for clarification. Repeat what you have heard.
  8. Decide What to Do: Together, decide a plan forward to mitigate problems in the future.
  9. Follow Up: Check to see if they are sticking to the plan. Changing behaviors can take time and sometimes there are setbacks. Be patient and recognize progress. Help to remove any barriers.

Practice Makes Better

I don’t know if there is a perfect way to deliver feedback, but we can all get better at it. As we practice these principles, we will find that it is not as scary as we thought it once was. We learn that giving feedback helps to strengthen relationships and creates better outcomes.

Understand that feedback is disruptive, and some people will need time to process the information and their emotions. You may need to reconnect later to decide next steps if the individual reacts negatively or shuts down. That’s okay. Give them time. By offering feedback you are also committing to help and follow through with them.


Ideas for Managers to Give Feedback

Think About

  • How often do you provide feedback to help employees better meet expectations?
  • Does your company have a formal feedback structure? If so, are you using it?
  • How do each of your employees prefer to be recognized?
  • How do members of your team react when you give them critical or redirecting feedback?

Ideas for Action

  • Hold frequent and regular one-on-one meetings with employees to discuss current workload, provide feedback, and offer support.
  • Identify appropriate opportunities to provide in-the-moment feedback on performance and recognition.
  • Consider informal feedback opportunities, such as giving feedback while taking a walk or getting coffee.
  • Set clear expectations for performance.

Source – Charles Rogel

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Two Strategies to Include in Your Change Management Plan https://lt-wp-2022-la.3cs.website/two-strategies-to-include-in-your-change-management-plan/ https://lt-wp-2022-la.3cs.website/two-strategies-to-include-in-your-change-management-plan/#respond Thu, 29 Apr 2021 03:54:34 +0000 https://www.lankatalents.lk/?p=13066 Many organizations have stakeholders and significant percentages of their workforces that are resistant to change. This resistance can prove to be a greater challenge when a change management plan involves reductions-in-force, layoffs, role transitions, or other reorganizations, given that even those who aren’t change-resistant may have difficulty seeing these changes as a catalyst for positive transformation.  Employees […]

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Many organizations have stakeholders and significant percentages of their workforces that are resistant to change. This resistance can prove to be a greater challenge when a change management plan involves reductions-in-force, layoffs, role transitions, or other reorganizations, given that even those who aren’t change-resistant may have difficulty seeing these changes as a catalyst for positive transformation. 

Employees are bound to consider how these changes could impact them: losing friends to layoffs or to a different office, potential job loss or the need to learn new processes and skills, needing to commute farther to a new office location. Such thoughts can lead to overwhelm, even if some of these things could ultimately lead to a better and more successful work environment. 

Getting change-averse employees on board with organizational change is easier when you demonstrate that you have considered the impact on all members of your company. You can do that by letting your employees know that you care about them. Including outplacement and career mobility in your change management plan demonstrates this concern by including considerations for both your exiting and remaining employees’ welfare in the plan. 

Internal Mobility Makes Participants of Your Employees

Internal mobility is a tool companies use to capitalize on and nurture the talent they already possess. By tracking skills and career interests, the program allows a company to fill roles from within, and employees can grow with the organization, explore internal opportunities, take online courses, and use their experience to continue to aid the company’s performance. Internal mobility increases opportunity for both employees and senior management, resulting in a more engaged workforce. 

With these capabilities at hand, internal mobility programs allow an organization to be more agile, which is necessary for a successful change management plan. By showing your employees that you value them and want them to succeed, attrition is reduced, employer brand is protected, and advocates are created within your organization. 

Because empowering your employees to contribute to the initiative will help the plan be successful, having a career mobility program that allows them to display their skills and discover opportunities that result from the change can help them be optimistic about it and be promoters of the plan. Such a program can also help stakeholders discover employees who would be effective shepherds of the vision. Finally, investing in a career mobility program as part of your current change process will set you up for easier and more efficient change initiatives in the future, especially as change fatigue is a frequent problem with companies experiencing repeated disruptions. 

Offering Outplacement Reduces the Fear Factor of your Change Management Plan 

While having a robust benefits plan in place is always best practice, ensuring that outplacement is offered as part of your organizational change strategy will go a long way in helping your change management plan be successful, and is recommended by SHRM in multiple scenarios. A career development and coaching service provided to outgoing employees to assist them with finding their next job, outplacement can be a change device in multiple ways. First, having this program as an established part of your benefits offering demonstrates that your organization cares about the welfare of its employees, and so it becomes an effective tool in protecting your brand. Second, it is easier to get stakeholders’ buy-in for change when they know that such benefits will be offered to those who are let go as a result, especially when they need to communicate the changes to their staff

Inspire Trust in the Plan by Showing You’re Prepared

Lack of faith in the plan or simple discomfort with the unknown are greatest contributors to failure in change management plans. Being prepared to take care of those who are most affected by the plan will offer stakeholders a semblance of ownership and control of the situation.

When implementing internal mobility and outplacement programs as part of your plan, communicate to your stakeholders how these tools will specifically benefit them and their employees and increase cooperation with the plan. As a result, the plan can be more successfully realized.

Source – ROBYN KERN

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New Ways to Set Yourself Apart From Other Businesses https://lt-wp-2022-la.3cs.website/new-ways-to-set-yourself-apart-from-other-businesses/ https://lt-wp-2022-la.3cs.website/new-ways-to-set-yourself-apart-from-other-businesses/#respond Tue, 27 Apr 2021 04:59:09 +0000 https://www.lankatalents.lk/?p=13034 It’s no secret that half of all businesses fail within their first five years. One-fifth even fail to make it through their first year. There are a lot of reasons for a business to close its doors, but one of the most critical mistakes that entrepreneurs make is failing to stand out in a packed […]

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It’s no secret that half of all businesses fail within their first five years. One-fifth even fail to make it through their first year. There are a lot of reasons for a business to close its doors, but one of the most critical mistakes that entrepreneurs make is failing to stand out in a packed marketplace. Here are five strategies that you can use to set your business apart. 

1. Rethink Customer Service

A 2015 poll by Microsoft revealed the sorry state of phone-based customer service. Only 28% of customers called customer service as a first option for solving a problem. A whopping 75% reported feeling frustrated even if their problem was eventually solved over the phone. Traditional customer service can be a stressful, alienating chore. The best modern customer service is text message and social media-focused. A majority of customers prefer to talk to a company via text or messenger. Why? Because it’s straightforward, personal and happens on their own schedule. A good social media management tool can be a tremendous help in juggling outreach to customers across multiple media platforms. 

 

2. Streamline Your Focus

Common sense would seem to dictate that the broader your focus, the more customers you’ll attract. That’s actually not the case. In fact, more and more small businesses are seeing the wisdom of micro-niche marketing. Micro-niches are specialized subsets of an already specific market. For example, a niche is camping supplies. A micro-niche is high-end trail hiking gear. Successfully cornering the majority of the market in a very small market is a great way of guaranteeing visibility and customer loyalty. Note that this will mean refining your approach to specifically target that slender demographic. Make sure that you know your product and your audience well. 

3. Make Your Brand Unforgettable (Literally)

There is a definite science to making your brand stick in the minds of consumers, so design your website using the cutting edge of brain science. The eye tends to follow certain patterns when reading a page, so place your logo where it will be seen first (typically in the top left corner). Color psychology can be used in marketing to convey different emotions. Cool colors such as blue signal calm and stability, which influences customers’ perception of your legitimacy. Black projects sophistication as white does neutrality. All of these seemingly minor iconography decisions make a major impact on what exactly customers think your brand is saying about itself.   

4. Focus on Quality

How many times have you walked into a pizza shop and had a so-so piece of pizza? Now, how often have you recommended that lackluster place to a friend? Studies show that the quality of a product is a more important factor than price to the average consumer when they’re considering whether or not to make a purchase. It’s easy for business owners to cut the cost of their inventory by justifying the short-term savings that it garners. But in a competitive (and demanding) marketplace, you can’t count on customers showing loyalty to a middling brand. Whether your product stands out through aesthetics, reliability or sheer uniqueness, value matters

 

5. Work to Improve Your Community

Research shows that customers overwhelmingly prefer to shop from a brand that has a vision of responsibility to the world above and beyond simply making money. A recent Nielsen poll showed, for example, that brands that claim sustainability as a core practice routinely outperform other comparable brands in sales. Whatever the word “responsibility” means to you, make sure that your business lives out its ideals in some visible and impactful way, whether that means community activism, an insistence on fair trade or just local pride. Make the world that your customers live in a better place, and you’ll have earned their loyalty.

Source – Chantal Bechervaise

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Work smarter, not harder’ https://lt-wp-2022-la.3cs.website/work-smarter-not-harder/ https://lt-wp-2022-la.3cs.website/work-smarter-not-harder/#respond Fri, 16 Apr 2021 03:31:33 +0000 https://www.lankatalents.lk/?p=12721 What is midlife crisis? Time is one of the most important key to life’s stability and success. It’s up to you, utilise it or waste it. It doesn’t wait for anyone. We all have the same 24 hours a day but it is the time management that makes us either Albert Einstein or a common […]

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What is midlife crisis?

Time is one of the most important key to life’s stability and success. It’s up to you, utilise it or waste it. It doesn’t wait for anyone. We all have the same 24 hours a day but it is the time management that makes us either Albert Einstein or a common man.
Time management doesn’t denote to spending 18-20 hours of your daily life making it hectic and unbearable, it is about working smarter in less time. With efficient time management techniques, you can control your personal and professional life making it more positive, productive and stable. So, instead of blaming time, start focusing on your aims, skills and struggle to manage and employ your time. Life is short, ‘Work smarter, not harder’.
Learn and practice the art of managing time to yield positive impacts in your life. It will not only ensure a balanced personal and business life but it will also reduce your stress level and calm you down.
Following compilation of work management techniques can help you catalyse productivity in your life:

1. Audit your time:
Spend seven days to assess your work routine and record it in a diary or cell phone. Then have a short analysis of it stating whether you wasted your time or it was spent efficiently. This exercise will help you evaluate your good and bad habits. Then work to enhance your productive habits.

2. Set Goals:
Set short and long term goals based on both your personal and business life. It will help you engage in specific activities which need to be done. Limit specific time to achieve those goals like the goal of losing weight or the goal of reaching a target at work. Your daily plan should revolve around your specific goal.

3. Follow a time management system:
Quadrant time management system is referred to as the most effective system. It splits your activities in four parts symbolising each quadrant based on urgency and importance of that activity. If a task falls in the category of urgent and important, spend most of your energy to accomplish it. Then, focus on activities that are important but not urgent. Third category includes urgent but not important activity. Last quadrant focuses on activities that you are supposed to stay away from like extra wasted time on social media and gaming.

4. MITs technique:

Doing Most Important Things first helps you to sail through the rest of the day. So try to complete your biggest task first. Usually it means to do your important tasks in the morning in order to have a smooth day ahead.

5. 80-20 Rule:

It’s a trick to give your maximum time to those 20% of your activities that contribute in production of the 80% of results. So do less but have effective response.

6. Change your habits:
Eliminate bad habits from your life and instill the habits that are efficient and productive. Focus on key stone habits like waking up early, having a walk, eating healthy and eating on time.

7. To-do list:
Spend 10-20 minutes of your evening making a list of activities that you are supposed to do the next day. It is an effective way to see your goals moving towards victory. Daily goals are easy to achieve.

8. Organise:
Not only organise your time but spend a little of your time on organising your surroundings. It inspires you to keep going.
Commit to your plans, eliminate the non-essentials, utilise your waiting time, focus entirely to the task at hand, have breaks and vacations and most importantly enjoy your goal!

Source –  Hala Bader al-Humaidhi

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What Are the Most Important Onboarding Forms? https://lt-wp-2022-la.3cs.website/what-are-the-most-important-onboarding-forms/ https://lt-wp-2022-la.3cs.website/what-are-the-most-important-onboarding-forms/#respond Thu, 15 Apr 2021 04:48:16 +0000 https://www.lankatalents.lk/?p=12679 If you’re paying closer attention to your onboarding process, congratulations. You’re one of the few employers that recognizes that turnover is costly and mostly preventable. An effective onboarding process—complete with the most important onboarding forms—is the first step to creating productive, long-term employees. Employee separations are costly to a company’s bottom line. Work Institute estimates that the cost of […]

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If you’re paying closer attention to your onboarding process, congratulations. You’re one of the few employers that recognizes that turnover is costly and mostly preventable. An effective onboarding process—complete with the most important onboarding forms—is the first step to creating productive, long-term employees.

Employee separations are costly to a company’s bottom line. Work Institute estimates that the cost of an exiting employee is 33 percent of his annual salary. Turnover costs increase if an employee leaves before his first anniversary. Most employee separations are spurred by employees voluntarily quitting their jobs. For example, in January 2020, 62 percent of separations were voluntary quits. In 2016, voluntary separations cost U.S. employers $536 billion. The “productivity costs” can be even greater. Companies with high turnover simply don’t perform as well as companies that are able to retain their employees.

If your company wasn’t fiscally austere before, the pandemic likely created an urgency to reduce costs. Now that 2021 is underway, you’re probably considering the high cost of turnover and looking into ways to reduce it.

A comprehensive onboarding plan is the best way to start building a team of long-term employees. But as you ramp up your onboarding efforts, how do you organize all the pieces? Specifically, can modernizing your onboarding process help you keep track of the most important onboarding forms?

Employee Onboarding

A good onboarding meaning is this: the process by which you introduce the new hire to the company and his role. But don’t be deceived by the simplicity of this onboarding process meaning. When planned well, your new employee’s initiation helps your company in countless ways. Those who quit before the first year likely do so because they’re unhappy with the job’s characteristics. Effective onboarding continues well beyond the first week and ensures your new hire gets support to meet the expectations of his position.

Onboarding paperwork is a crucial piece of your employee’s inauguration into your company. The data you collect will make its way into the employee’s personnel file. This information will inform everything from your employee’s direct deposit to her tax withholdings. Onboarding forms, like all employee-related files, will protect you in the event of litigation or audits. Your employee’s documentation must be correct and organized from the first day.

You put yourself at risk if you aren’t storing your onboarding forms and other employee documentation electronically. Your new hire may accidentally leave a form incomplete. Messy handwriting may increase data entry errors. Worst of all, you may find yourself on a scavenger hunt when you need the forms in the future. If key people leave the company, they make take the secrets of their ad hoc filing system with them.

Filing your forms electronically with onboarding software solves these problems. The software will alert the employee if she left any fields empty. You won’t need to decipher messy handwriting. You can ditch the data entry too. The data your new hire enters will transfer to your HR and payroll systems. And you can save the scavenger hunts for team building exercises. Your employee’s information is safe, secure, and accessible to only those who are authorized.

Employee Onboarding Process

comprehensive onboarding process increases the return on your recruitment dollars. Your new hire will become productive more quickly. He will feel supported, without the frustration that commonly leads to high turnover in that crucial first year.

Onboarding is your chance to help your new employee become engaged in his new role. Her perception of your company begins with her first interaction and develops during that first year. Finally, onboarding is an opportunity to prevent cultural problems common in business: infighting, toxicity, and other problem behaviors that undermine the organization.

You’re probably considering what are the phases of onboarding. Remember, if your new hire leaves she will most likely leave before her first anniversary. Plan on continuing your new hire’s onboarding phase until at least the end of that first year. You can create an onboarding checklist to keep the process on track.

When considering what is the onboarding process for a new employee, think about the goals surrounding the position. Refer to the job description to create a timeline. Set the dates by which you expect the employee to be able to work independently on important tasks. Then, create a training plan to support the employee in learning her position’s responsibilities. Information about the new hire’s training plan can be organized and kept electronically with the rest of her onboarding forms.

If you use onboarding software, you can start with a training module introducing the employee handbook. The module can walk the new employee through the handbook and, when completed, she can electronically sign it. Onboarding software can present the next training module upon completion of the first to prevent overwhelm. You can set deadlines for completion of the modules that supports the overall training plan. If your new hire falls behind, onboarding software will send her reminders.

Onboarding Process Documents

Documents related to the onboarding process have far-reaching significance. These documents go beyond those required by state and federal governments. Your new hire’s onboarding forms shield you from liability. Items such as signed receipts for the employee handbook and harassment policies can be organized using onboarding software. Onboarding software ensures all the forms are completed and remain accessible for authorized staff.

Paperwork such as the I-9 and W-4 are obvious choices to put into digital form. But don’t forget about other onboarding documents. Non-disclosure and non-compete agreements are essential documents that should be digitized for safe-keeping. A completed application form contains verifiable information and the employee’s signature that the information contained is true.

There’s no need to use printed forms if you implement onboarding software. Electronic signatures are legally binding—as long as you follow the rules. Onboarding software will ask employees if they consent to electronic signatures. Employees will also be required to enter a password before signing a form. The consent and password will ensure your digital forms are legally signed and stored securely. Just as importantly, you always have the digital forms available even if key stakeholders move on to other positions.

Storing your onboarding documents electronically will help you adhere to the requirements surrounding these forms. For example, the Equal Employment Opportunity Commission requires you to hold onto several onboarding forms for terminated employees. Onboarding software will ensure that items, such as drug tests and accompanying results, are stored in compliance with these regulations.

Electronic forms also help you adhere to guidelines requiring you to control access to certain forms. EEO-1 forms identifying employees’ race and ethnicity have more stringent security controls than other, less sensitive data. Onboarding software with multiple security levels is the best way to keep sensitive documents secure.

Free Onboarding Checklist

Are you ready to reap all the benefits of a well-organized onboarding process? We created a free onboarding template to get you started. Our checklist helps you organize your onboarding process. We divide onboarding into four phases with associated tasks and onboarding forms for each phase.

Our checklist is further divided into categories, so you know exactly how each task and document fits into your larger onboarding process. Tactical tasks take the chaos out of compliance. These administrative details help ensure that you’re ready for audits and EEOC reporting.

Our strategic and cultural tasks are designed to help you improve on key performance measures. These are the tasks that will improve your company’s employee retention rate and your new hires’ time-to-productivity. Cultural tasks are activities that boost employee engagement and foster support to help new hires make it to their first anniversary.

Onboarding begins before your new hire’s first day and continues throughout his first year. During each phase of onboarding, different stakeholders will take on tasks to support your new hire. Our free onboarding template will help you identify these individuals and identify the ways they contribute to the onboarding workflow.

Each position may need a slightly different onboarding plan. Additional factors, such as multiple locations, can complicate the onboarding process. Onboarding software can track these variables. Using the software, you’ll be able to create an onboarding plan for each position and corresponding location. Within each onboarding plan, you can include the most important onboarding documents. The software ensures these forms are completed.

Previously, you may have been hesitant to take on a comprehensive onboarding process. You may have been overwhelmed with the many tasks associated with onboarding. Our free checklist will help you create an effective onboarding process while ensuring related documents are completed.

Creating a New Hire Checklist for Your Company

Your new hire paperwork checklist should have several phases. Pre-boarding begins before the employee’s first day. During this phase, you can send your new hire important documentation via email. Documentation could include a complete description of the responsibilities for the new hire’s job. An organization chart, corporate mission, and values will help your new hire to familiarize herself with the company. You can include a link to online information, including the company website and the benefits portal.

During the first week, your new hire will complete standard employment paperwork. You may consider taking her photo and inviting her to complete a short biography to post on the company’s intranet. Now is a good time to go over the results of any employee assessments you’ve administered and the training plan you’ve developed.

During the first 90 days, the employee is becoming more familiar with her new coworkers and her role within the company. Providing her with information about the company’s past and its objectives for the future will help her see how she fits in. Now is a good time to provide her with information about any incentives for bringing on new clients or employee referrals. A scavenger hunt or Bingo card will make seeking out information fun and memorable.

Once your new hire reaches her one-year anniversary, she is more likely to stay and become a valuable long-term employee. It’s important to include in your onboarding a plan for support for the period from the first 90 days to that one-year anniversary. Provide the employee with documentation about benefits as she becomes eligible for them. Go over her training progress and perform an employee performance review. Create a plan for support to help her overcome any revealed difficulties.

Conclusion

The global pandemic made businesses reevaluate their fiscal responsibilities. Companies are thinking about ways reduce costs without sacrificing performance. Reducing turnover is the key to saving money while also improving revenue.

Employees initiate most separations in the first year of employment. These departures cost your company a third of the employee’s annual salary. Your business can spend thousands recruiting and training new hires. A comprehensive onboarding plan is the most effective way to stem the flow of exiting employees. Onboarding doesn’t just reduce turnover. Effective onboarding will help you curate a winning team.

Expanding your onboarding may seem daunting if you’re still using paper forms and filing cabinets. Onboarding software can help you develop an onboarding process customized for each position. You can ditch the piles of paper and effortlessly organize your onboarding forms.

Are you thinking about implementing a more efficient and effective onboarding process? Our team is happy to help you.

Source – Scott Graham

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4 unique interview questions to help you find the best employees https://lt-wp-2022-la.3cs.website/4-unique-interview-questions-to-help-you-find-the-best-employees/ https://lt-wp-2022-la.3cs.website/4-unique-interview-questions-to-help-you-find-the-best-employees/#respond Mon, 12 Apr 2021 03:58:56 +0000 https://www.lankatalents.lk/?p=12648 The last time you conducted a job interview, did you ask unique interview questions specialized to the job? Or, were the questions more along the line of “What’s your biggest weakness?” and “Where do you see yourself in five years?” Or did you try to be creative and ask things like “How many dentists are […]

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The last time you conducted a job interview, did you ask unique interview questions specialized to the job? Or, were the questions more along the line of “What’s your biggest weakness?” and “Where do you see yourself in five years?” Or did you try to be creative and ask things like “How many dentists are there in Cleveland?” and “What’s your favorite book?”

Interviewing is a difficult task, and most hiring managers don’t do it very often – so they don’t have time to get good at it. But, asking unique interview questions can help you better evaluate candidates to land someone with the proper knowledge, skills, and abilities.

Here’s what we’ll cover:

Why you should ask candidates unique interview questions

Usually, by the time people get to the interview stage, you know that –at least on paper – they meet the qualifications for the job. But, resumes and cover letters can be deceiving. When someone writes “developed new system for X,” the truth might be; “I was in the same room as the people who developed the new system for X.” That’s the type of stuff you want to tease out. That’s what you can do in the face-to-face interview.

If you simply keep to the same template for all positions, you won’t find the answers you need. This isn’t to say that you shouldn’t ask similar questions to candidates for the same position – you should, in fact, to ensure a standardized process – but questions need to be uniquely tailored to the individual candidate.

This requires a bit more work from the hiring manager – you have to pay closer attention to the resume and cover letter – but it can pay off handsomely when you now know the candidate you’re hiring is the perfect fit for the job. Increased engagement, lower turnover, better productivity – there are numerous payoffs in a higher-quality hire.

Examples of unique interview questions

1. Tell me about the moment you came up with the idea for X.

When someone lists their accomplishments on their resumes, asking this question helps tease out if they really did what they said they did. Were they the ‘idea’ person or simply someone who implemented someone else’s idea? (It’s not bad to be an implementation person! It’s just a different skill set.)

Someone who developed the idea will almost always have a moment they can describe. “I was in my car on the way home, listening to a podcast, when the person said, ‘plastics.’ I was like, ‘Woah, plastics. That’s what I need to do.’”

When you ask a candidate about an accomplishment on their resume, you find out their level of involvement with the achievement, and you find out how their mind works. It’s a great question for anyone in a leadership or creative role.

2. Tell me about some of the most difficult problems you worked on and how you solved them.

This so you may argue that it’s not unique. What makes this a unique interview question is that you get to find out strengths and weaknesses that directly pertain to the job.

If you ask, “What is your biggest weakness?” you’ll get some drivel that won’t help you find the right candidate. If you ask this, the candidate can give you a tailored answer.

3. What made you go into this field of work?

This unique interview question helps you ascertain a cultural fit. You need to know what you are looking for in the answer to this. Is the candidate excited about their field of work? It gets you the background information you want and (often) insight into where they want to go in the future? Is this a stepping stone? A stop-gap measure? Or a job the person really wants?

“Where do you see yourself in five years?” is one of the more popular questions to get that information, but it’s reviled in these times of uncertainty and shorter tenures. The above question will give you better insight into the candidate’s longer-term objectives.

4. Here’s a description of a problem we’re working on. Can you give me a five-minute idea of where and how you’d begin solving this?

This puts your candidate uniquely into the job and not on general principles around the role. Note: this isn’t an assignment to create a three-hour presentation, and it’s not an attempt to get free consulting out of a candidate. It’s a five-minute look at where they would start.

From this, you learn their background, problem-solving approach, and ability to comprehend the situations they will face in the job.

How to incorporate unique questions during your interview

The point of these unique interview questions is to target them specifically to the job and the company. By the time you conduct an interview, all the candidates have already been determined that they can likely do the job. Through these questions, you get to learn a lot more about the individual and how they would fit into your department and team.

So many canned interview questions have the candidate thinking, “What does the hiring manager want to hear?” rather than “Here is what I have to offer.” These questions directly engage the candidate’s unique experiences and the unique struggles of the business. You’ll have a better understanding of the candidate with this type of questioning.

Use these questions as part of your general process. Depending on the role, you may want technical questions, hypothetical situations, and questions about their career progression. But, with everyone, you want to know how well they’d do in the job. These questions help.

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Skills That Are Paramount For HR https://lt-wp-2022-la.3cs.website/skills-that-are-paramount-for-hr/ https://lt-wp-2022-la.3cs.website/skills-that-are-paramount-for-hr/#respond Fri, 09 Apr 2021 04:15:34 +0000 https://www.lankatalents.lk/?p=12610 Having a clear-cut understanding of the required skills needed to manage human resources helps improve teamwork. Without the influence of a competent HR manager, the team wouldn’t function at its best. Causing setbacks to the long-term goals of the organization. There are a few skills that help to improve your role as HR personnel in […]

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Having a clear-cut understanding of the required skills needed to manage human resources helps improve teamwork. Without the influence of a competent HR manager, the team wouldn’t function at its best. Causing setbacks to the long-term goals of the organization. There are a few skills that help to improve your role as HR personnel in the workspace. Let’s briefly take a look at these vital ones and how they reflect on the progress and success of the team.

Great Communication Skills

For HR professionals to become as effective as expected, they must serve as middlemen between the organization and staff. Human resources experts must be skilled at communicating feedback, requests, and suggestions to both sides. Having good communication skills increases your HR influence in a team. 
As human resources personnel, one of your key importance to any firm is your ability to communicate. Strong communication skills are needed to first convey the organizational core values to its staff. To ensure projects are carried out with uttermost efficiency, you need to be able to make sure you communicate the standards to everyone. A gentle reminder from you as HR personnel on the vision of the company prompts the staff to perform actively.

Precise & Engaging Presentation Skills

The ability for any professional to communicate their ideas and strategies through presentation can never be overemphasized. As an HR personnel, you’d have a series of internal events and courses with your team time after time. Your ability to manage their engagement and capture their attention is relevant to the company’s progress. Engaging presentation skills help you to relate the information in the best way possible. Make it analytical, instructional, and comprehensive.
Mastering effective presentation skills are critical for HR professionals to manage their positions in firms better. Your aim is to make your presentations as lively and engaging as possible to avoid having a team of grumpy individuals. With engaging presentational skills, you can carry out training sessions effectively for new employees. It’d also help your written training and informational materials instructional and easy to understand. Engage presentations to strengthen teamwork!

Resolving Conflict Situations

Conflicts are bound to surface in every work environment irrespective of the teamwork or managerial influence. In most cases, the employer isn’t the right fit for handling conflict situations in an organization. Conflict resolution is a skill mandated for every HR personnel in dealing with employee relations. Employee relations include drafting the work ethics by the Human Resources team on the do’s and don’ts of the company’s intra-relational operations.
Conflicted situations between employees of the same hierarchical level require a level of professionalism to resolve. Most especially, conflict situations between an individual of a higher level and their subordinate. As HR personnel, it’s your job to assess the situation and factors surrounding it carefully. Understand the problems while paying attention to both sides and resolve the conflict amicably. In the end, conflict resolutions come down to human resources management.

Being Able To Handle “Grey” Areas Professionally

To be candid, 75% of the issues you’d have to handle as an HR professional are “Gray” and seemingly uncleared complaints. Being able to act as a mediator between both parties in such scenarios is a skill to be mastered. You must be able to get as much information as possible to carefully analyze the situation. Grey areas in the corporate world could range from the job description to work ethics and personality differences.
With competent HR personnel in a work environment, your team trusts that all grey matters would be treated fairly. Be prepared to handle a couple of harassment and discrimination issues between employees and management. What would your standard qualification of “reasonable” accommodation for the staff be? These are matters that’d not only require your intellectual knowledge of human management. You need to be wise to handle them appropriately.

Strong Sense of Ethics & Ability To Motivate

As an HR personnel, you’re the “law and order” of the organization you work with. It’s sometimes overwhelming to have that much authority in determining what’s right and wrong. However, without competent HR personnel, the work ethics of the organization would be flawed. Clients and customers would no longer trust their business or needs with the company or brand. You must state and enforce the policies and confidential information to the team.
Ensure every staff pays attention to details so that they can carry out their tasks following the confidential terms and conditions. You must be able to also motivate the team members, especially during heavy workload sessions. The ability to adapt to extremely strenuous and demanding work seasons makes you good HR personnel. Therefore, it’s your job to extend your motivational skills to the team to keep them going. Motivational skill is one of the soft skills of every HR professional.

Conclusion

Today, the roles of Human Resources personnel are needed to maintain sanity in the work environment. Without a professional to actively analyze, access, and resolve things over time, it could result in a toxic workspace. Above-listed are key skills paramount for every aspiring and professional human resources personnel to acquire. With these skills, you can be rest assured of keeping the core values of the organization going and maintaining peace at all times.

Source – Cindy Stewart

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What is a High-Performance Culture? And How Do I Create One? https://lt-wp-2022-la.3cs.website/what-is-a-high-performance-culture-and-how-do-i-create-one/ https://lt-wp-2022-la.3cs.website/what-is-a-high-performance-culture-and-how-do-i-create-one/#respond Wed, 07 Apr 2021 04:17:47 +0000 https://www.lankatalents.lk/?p=12559 Many organizations we talk to say that they have a desire to build a “culture of high performance” or a “high performing culture” – and for good reason. McKinsey reports that organizations with higher performing cultures create a 3x return to shareholders. And, according to Cornell ILR School, a high-performance organization achieves better financial and non-financial results (e.g., […]

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Many organizations we talk to say that they have a desire to build a “culture of high performance” or a “high performing culture” – and for good reason. McKinsey reports that organizations with higher performing cultures create a 3x return to shareholders. And, according to Cornell ILR School, a high-performance organization achieves better financial and non-financial results (e.g., customer satisfaction, employee retention, etc.) than competitors over a long period of time.

Despite the pervasive desire for high performance, few organizations excel at fostering high performance. Research from Deloitte found that “87 percent of organizations cite culture as one of their top challenges, and 50 percent call the problem ‘very important’.” Yet, they also found that “only 12 percent felt their organizations were excellent at effectively driving desired culture.”

Why is it that so many companies endeavor to create a high-performance culture, yet so few actually pin the tail on one?

There is Not A Universal Definition

We think the biggest mistake companies make is believing there is such a thing as one universal definition of high-performing culture.  Consultants in the space perpetuate this misconception by asserting their own definitions are the correct one.

One group suggests that a high-performance culture is driven through:

  1. Leadership & Communication
  2. Values and Rituals
  3. Work Teams and Structures
  4. Human Capital
  5. Performance

Way to be specific, am-I-right?

Another group recommends that organizations must bolster performance management practices to build a high performance culture

Except for that performance management typically focuses on individual performance. What about team performance? Or culture? Or the many organizations moving away from formal performance appraisals?

A third group lists 30 fundamentals that describe the behaviors they find essential to a culture of high performance, including, but not limited to:

  • Do what’s best for the customer
  • Make quality personal
  • Be a fanatic about response time
  • Be process-oriented
  • Be relentless about improvement

In a vacuum, all of these fundamentals sound great, but what happens when they’re pitted against each other? What if I have a customer who requires a turnaround on a deliverable that I can’t hit without sacrificing quality…and I additionally have a glut of calls and emails to respond to…and have an idea for a process improvement that I’d like to document/test? Do I prioritize the customer, the quality of my work, the fanaticism of my response time, or the relentlessness of process improvements? If you’re focused on everything, you’re focused on nothing.

There Is Not A Universal Path

When considering how to foster a culture that facilitates high-performance the possibilities are endless. Toyota led the auto industry for years through a culture of continuous improvement and a lean production system. Ray Dalio grew Bridgewater Associates to the world’s largest hedge fund by developing a culture of radical transparency and accountability, which was leveraged to facilitate high levels of innovation. ALCOA ballooned profits with a culture laser-focused on employee safety. Each achieved financial and non-financial results over competitors over time, yet all three reported markedly different cultures unique to their business strategy and needs.

Companies adopt different strategies to achieve high performance, therefore the roadmap to becoming a high-performing culture will differ too. Developing a culture to facilitate high-performance requires assessing where the culture stands today, knowing how that culture supports or detracts from performance, identifying a target culture, and taking purposeful steps to change beliefs, norms, and behaviors.

Be Prepared To Shift Gears

As this work is being done, it is important to remain attentive to business and market shifts that can impact the culture you are working to build. Like strategy, culture needs to be revisited on at least a yearly basis. As the business changes its planned strategy or as a result of emergent requirements (e.g., COVID, external market changes), the culture needs to adapt to be in line with the overall strategy.

What worked yesterday may be irrelevant today. What works well today might be insufficient three months from now. In order to perform at a high level, your culture needs to be dynamic and adjust with the times.

Source – Ryan Cooke

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